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Last updated: August 23, 2021
A customer is welcome to return an order if the following requirements are met:
We offer a 100% money-back guarantee on your last shipment that was received in the last six months*. If you're not completely satisfied with your Juice Plus+® order, call 02 4963 0000 or New Zealand free call 0800 100 125 anytime Monday-Friday between 9:00AM - 5:00PM AEST/AEDT or email email@example.com and our Customer Service Team will take care of you.
*The order MUST be maintained as a four (4) month supply, completely unopened with all bottles/sachets sealed in the undamaged box as received. All returns must be received back in our warehouse within six months of the date displayed on the invoice under INVOICE DATE.
If your product meets the conditions outlined above, you may return your order to the address below. We recommend obtaining a postal tracking number at the cost to the customer to ensure the parcel arrives safely to us in a timely manner.
Juice Plus+ will not cover or reimburse the postage costs to return the products.
4 LAURIO PLACE
MAYFIELD WEST NSW 2304
JUICE PLUS+ C/O
CONTRACT WAREHOUSING & LOGISTICS
17 ALLENS RD.
EAST TAMAKI 2013
The customer is liable for all products until such time the order is received into our warehouse. This means that any remaining instalment payments that are required to be made will continue to be deducted on a monthly basis until we have received the return. We cannot issue a refund for products not received or products that do not meet the above-mentioned requirements.
Please enclose a copy of your invoice with the products you are returning as this is your proof of purchase, the invoice provides identifying information to enable our office to action your refund without delay.
Juice Plus+ will process refunds using the same payment method that you used for the purchase. Any refunds credited to you should show on your bank statement within 5-10 days of the refund being issued. Refund transaction times are at the discretion of your financial institution and are outside of our control.
Cost of return
When returning items to our team, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely. Juice Plus+ will not cover or reimburse the postage costs to return the products.*
Please call 02 4963 0000 or email at us at JPSupportAU@juiceplus.com anytime Monday - Friday between 8:30am-5:00pm AEST and our Customer Care department will take care of you.
You may cancel your Juice Plus+® re-shipments at anytime after your previous shipment has been paid in full. Just call 02 4963 0000 or email at us at JPSupportAU@juiceplus.com.
*Restocking and Return freight fees are charged at the discretion of The Juice Plus Company.